It’s not just words, it’s a goal at our very core, guided by four promises that are outlined in our Customer Charter for all to see.
Promises we’ve created by speaking to customers like you. And that we plan to deliver against by always providing the best quality service.
We put our customers’ needs first
– We will listen and then help you find solutions that meet your needs
We put our best foot forward
– We will always endeavour to deploy our best resources to your service.
We are there whenever you need help
– We will take personal responsibility when you need support from us
We are fair and honest
– We will explain the features and pricing of our services clearly and simply
If you think we have fallen short at any time, we want to know – you can be sure we will always listen and work to put it right.